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Student Help Desk

 

University understands that it will not be possible to track every mail from all quarters if received through e-mail of the university portal. Never the less, if every message received through mail, the concerned person shall always struggle to prioritize each message and quite often than not the important messages will be escaped from the attention as they deserve for.

 

Hence, a separate and dedicated desk in the name of Help Desk specifically made for the convenience of the students of the university to post their issues and problem through it for their speedy and timely redressal by the concerning authority of the university.

(student.helpdesk@rnbglobal.edu.in.)

 

Help Desk of the University

 

The university has a very systematic portal for the convenience of the students in the name of Help Desk.

 

The Help Desk is the first point of contact for the students with the management and administrative authorities where students of the university lodge their issues/ complaints/ doubts and seek clarifications from the respective authority. The students of the university need answers for their queries and the Help Desk is where they turn.

 

Whenever students need someone to troubleshoot or need any help pertaining to any issue concerning to their education or conduct or examination or leaves or any other matter related to the university working, it is the Help Desk to their rescue.

 

The university’s Help Desk is an IT Centric framework which focuses issues of the students. Predominantly, the Help Desk of the University is a starting point looking to address students’ problems in the shortest span of time with direct communication.

 

The official mail id of the student helpdesk is student.helpdesk@rnbglobal.edu.in

 

Main Function of Help Desk

 

The Help Desk of the University performs several functions for the convenience of the students.

 

  1. Single Point of Contact – Help Desk is a great facilitator which helps students to communicate or appraise their issues/ problems related to the university or education to the higher authority whenever they need help. 
  2. Students are able to use self-service or contact a Help Desk agent when they need answer or step by step instructions from the concerning authority of the university.
  3. The Help Desk of the university is a centralized point which provides workflow guidance that makes solving students’ problems quicker and easier.
  4. The Help Desk of the university focuses on the issues of the students answering questions about and helping troubleshoot issues related to the education or administrative issues of the university’s operations.

Help Desk Roles & Operation Procedure

 

Student helpdesk

SN Name of Committee Member Designation Mail Id
1

Mr. Dheeraj Sharma

Assistant Professor, FOLA

 dhiraj.sharma@rnbglobal.edu.in
2 Mr. Rudra P Sachdeva

AssistantProfessor, FOCM

 rudra.sachdeva@rnbglobal.edu.in
  1. The Help Desk Committee meets once in a month to discuss and evaluate the issues in the presence of Deans of the schools pertaining to students grievances or any matter related to the university’s academic or any other sphere,
  2. In the event of some exigency, the said committee can meet any time as they deem it appropriate as per the need of the situation
  3. The committee checks the issues of the students raised during the period between one meeting to another and prepare a list for the appraisal and commination with IQAC,
  4. The Help Desk Operation Incharge is responsible to transfer the students issues to the concerning authority and there after on receipt the reply communicate the same to the concerning student/ students for their satisfaction,
  5. The Help Desk Incharge of the university leads the day-to-day operations and responsible for managing the overall reporting the performance to the committee on periodical or daily basis.
  6. Through the Help Desk the University issues circulars, notices and vital information pertaining to academics or co-curricular or extra-curricular activities directly related to the students are communicated to the students on daily basis at priority through the Help Desk only.
  7. Through the Help Desk of the university, all the vital information, circulars, notices related to the students are issued for the information to the students across all schools’ of the university.
  8. The Help Desk Incharge is responsible to respond directly to Help Desk questions received on daily basis from the students and transfer the questions of the students to the concerning authorities for their redressal
  9. The Help Desk Committee extends full support to Help Desk Incharge and its members time to time arrange coaching and training for the new inputs required to ease out the systems and process for the effective and quick remedy of students’ issues.
  10. The Help Desk Committee has a way of rating Help Desk and give feedback to the higher authority under information to IQAC,